Noel Jones Balwyn

Reviews of Noel Jones Balwyn

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  Andy Long Added January 15, 2018

  ★ ☆ ☆ ☆ ☆
  I have never had such an appalling customer experience in my life. I have been in my rental property for two years, the first year I dealt directly with the landlord as per his request, but after he changed numbers, I dealt with the agent (they would not give me his number).
  
  My agent, Rita was completely unapproachable, advising that she looked after 400 properties and was too busy to deal with my issue. The issue I was having was a severe pest infestation and took several weeks to even get a response. They resisted every suggestion from us and my wife and myself were attacked during every call we made.
  
  Upon escalating, it became quickly apparent that the managers role was to protect her staff from criticism rather than providing assistance to tenants in need of help, so it was only the threat of legal proceedings that provided any credence.
  
  No doubt it is the priority of the agent to act in the landlords behalf, but from my dealings with this "organisation", they did nothing but sowed seeds of discourse between my family and the landlord (a good guy and very helpful). This has placed unnecessary stress on myself and my family and for this reason, it has motivated us to look for a house literally anywhere else.
  
  If you are looking for helpful, courteous and prompt service from a real estate agent, DO NOT enlist the services of Noel Jones Balwyn. By their own admission, they are overexerted by their current portfolio.

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